SSTv311ed.zip

Service_tool - Canon service tool

Witam Programy do resetowania "pampersa" i nie tylko w drukarkach CANON


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  • SSTv311ed.zip
    • SSTv311Ed_Setup.exe
    • SSTv3xx_E_HANDBOOK.pdf


SSTv311ed.zip > SSTv3xx_E_HANDBOOK.pdf

Canon

OIP Service Planning Advancement Department
OIP Device Quality Assurance Center
Canon Inc.
Created on 2004/12/14

Canon

CONTENTS
I.

PURPOSE.............................................................................................................................I-4

II.

OUTLINE ...................................................................................................................... II-5

III.

PREPARATION AND SST INSTALLATION ......................................................... III-6

3.1 PC SPECIFICATIONS
3.2 CONNECTION CABLES
3.3 SST INSTALLATION
3.3.1.
3.3.2.
3.3.3.
3.3.4.

III-6
III-7
III-8

Notes on Installation ....................................................................................... III-8
Points to Note on Upgrading SST - Uninstalling old version SST-.... III-8
Installation Procedure ..................................................................................... III-9
Installing the driver for the USB-Parallel Adapter ............................ III-11

3.3.4.1 Installing the driver for the USB-Parallel Adapter (For Windows2000/XP) . III-11
3.3.4.2 Installing the driver for the USB-Parallel Adapter (For Windows 98/98SE) III-13

IV.

SST OPERATION...................................................................................................... IV-16

4.1 STARTING AND TERMINATING SST
4.2 HOW TO OPERATE SST IV-17
4.2.1.

IV-16

Preparation for connection........................................................................... IV-18

4.2.1.1.
4.2.1.2.
4.2.1.3.
4.2.1.4.
4.2.1.5.

Connection .................................................................................................... IV-19
System Software registration ...................................................................... IV-21
System software deletion ............................................................................. IV-23
Backup data deletion ................................................................................... IV-24
PC system management .............................................................................. IV-25

4.2.2.1.
4.2.2.2.
4.2.2.3.

Outline .......................................................................................................... IV-26
Before connection ......................................................................................... IV-27
Batch download procedures ......................................................................... IV-28

4.2.2. Batch (Collective) Download ......................................................................... IV-26

4.3 CONNECT TO THE CLC/CP/GP SERIES

IV-31

4.3.1.
4.3.2.
4.3.3.
4.3.4.
4.3.5.
4.3.6.

Outline ............................................................................................................ IV-31
Connection ..................................................................................................... IV-31
Downloading Firmware ............................................................................. IV-33
Uploading Backup Data ............................................................................ IV-35
Downloading Backup Data ....................................................................... IV-37
Aborting .......................................................................................................... IV-38

4.8.1.
4.8.2.

IV-39
Outline ............................................................................................................ IV-39
Downloading Firmware ............................................................................. IV-39

4.5.1.
4.5.2.
4.5.3.

IV-42
Outline ............................................................................................................ IV-42
Connection ..................................................................................................... IV-44
Downloading Firmware ............................................................................. IV-46

4.4 CONNECT TO THE ACCESSORIES

4.5 CONNECT TO THE IR PRODUCTS (IR1600/2000 EXCLUDED)

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4.5.4.
4.5.5.
4.5.6.
4.5.7.
4.5.8.

Uploading Backup Data ............................................................................ IV-56
Downloading Backup Data ....................................................................... IV-58
Recovering Backup System ...................................................................... IV-59
Formatting HD ............................................................................................. IV-60
Termination................................................................................................... IV-62

4.6 CONNECT TO THE IR1600/2000 SERIES
4.6.1.
4.6.2.
4.6.3.
4.6.4.
4.6.5.

Outline ............................................................................................................ IV-63
Deleting Old Version USB Printer Class Driver................................ IV-63
Installing USB Printer Class Driver (for Windows 98/98SE Only) .. IV-63
Connection ..................................................................................................... IV-67
Downloading Firmware ............................................................................. IV-68

4.7 CONNECT TO THE IR2270 SERIES
4.7.1.
4.7.2.
4.7.3.
4.7.4.
4.7.5.
4.7.6.
4.7.7.

IV-63

IV-70

Outline ............................................................................................................ IV-70
Connection ..................................................................................................... IV-70
Downloading Firmware ............................................................................. IV-71
Uploading Backup Data ............................................................................ IV-72
Downloading Backup Data ....................................................................... IV-73
Recovering Backup System ...................................................................... IV-74
Formatting HD ............................................................................................. IV-75

4.8 CONNECT TO THE ACCESSORIES (TYPE NEW)

IV-76

4.8.1. Outline ............................................................................................................ IV-76
4.8.2. Downloading Firmware ............................................................................. IV-76

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I. Purpose
The service support tool (SST) is a software tool (program) for downloading
firmware and uploading / downloading backup data in the field by connecting a personal
computer (PC) to the digital copiers.
Connectors (depends on a
model to connect)
? Network
? Parallel
? USB
? USB adaptor
? RS-232C

Target Models of digital copiers
SST v3.02 is applicable to the following digital copiers and connectors:
CLC/CP/GP Series
& lt; Parallel/USB-adaptor & gt;
iR Series
& lt; Network/ Parallel/USB-adaptor & gt;
iR2200/5000/7200/8500/105/2220/5020/ iR2270 etc.
iRC Series
& lt; Network & gt;
iRC3100/3200/6800 etc.
iR1600/2000 Series
& lt; USB & gt;
Accessories
& lt; RS-232C & gt;
Finishers E1, J1, and L1 which store firmware in flash ROM. Note that the
flash ROM may be changed to mask ROM in the course of production, in which
case firmware download becomes impossible.

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II. Outline
Broadly speaking, the SST's functions are divided into the following: those used
to set up individual device models and those used after connection to a specific
device model.

Before connection
Here, you will primarily make initial settings associated with connection to a device:
making preparatory work for connection to a device
installing the system software
uninstalling the system software
removing backup data
using PC system management

After connection
Depending on the model in question, you can make use of the following:
CLC/CP/GP Product
& lt; parallel connection & gt;
downloading of firmware & lt; USB adapter connection supported & gt;
uploading/downloading of backup data
iR Product
& lt; network/parallel/USB adapter connection & gt;
iRC Product/iR2270
& lt; network connection & gt;
downloading of firmware
uploading/downloading of backup data
recovery of backup system
formatting of HDD
iR1600/2000 Series
& lt; USB connection & gt;
downloading of firmware
uploading/downloading of backup data
Accessories
downloading of firmware

& lt; RS-232C connection & gt;

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III. Preparation and SST installation
3.1 PC specifications
To use SST, prepare a PC that meets the specifications below.

Architecture: IBM PC/AT compatible
CPU: Celeron with 400 MHz or higher
Main memory: 64 MB or greater (depends on OS)
Disk space: 400 MB or greater
(Disk space requirement varies depending on the number of firmware products
to register.)
Display resolution: SVGA (800 by 600 pixels) or higher
Number of colors: 32000 (16 bit) or greater
Parallel port: Bi-Centronics (IEEE 1284) ECP mode support is required.
Serial port: RS-232C (D-sub 9-pin connector)
USB port: USB 1.1
Network interface: 10Base-T/100Base-TX Ethernet (IEEE 802.3) TCP/IP protocol
OS: Windows 98/98SE, NT4.0 W orkstation, 2000 Professional, XP
Windows NT cannot be used with iR1600/2000 Series because these copiers connect
to a main unit via USB cable but the OS do not support USB.
Note that Windows Me is not applicable regardless of the copier models.

PC settings
Points to check on using high-speed mode during the parallel connection to IR Series.
Click on "Control Panel" - & gt; "System" - & gt; "Device Manager", and make sure that the
indication, "ECP Printer Port (LPT1)" is displayed at parallel port.
W ith regard to property resource of LPT1, check to make sure that value is indicated in
each item of I/O range, Request for Interrupt, or DMA. Furthermore, the message, "No
competition" is displayed in the competitive device sections.
If the above-mentioned settings are not made, perform the BIOS setting of PC.
Generally, most of PCs go into the BIOS setting mode by pressing a function key such as "F1"
at their boot-up. The setting for parallel port is mostly included in the item of "Advanced
Setting".
Select "ECP" for operation mode of parallel port.
Since DMA is used for high-speed mode of SST, if there is a selection to use DMA in the BIOS
setting, select "Yes (use)", and set up the CH No. of DMA.
Each proper value of I/O address, IRQ, and DMA differs depending on the PC environment;
thus, we are unable to specify the value. The method to change the BIOS setting also differs
depending on PC, so refer to each Instruction Manual for procedure.

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3.2 Connection Cables
SST uses 5 types of connection cables. Select the cables fit for the device to work on
with SST. The cable types are listed below with the target devices.
Parallel cable:
USB-Parallel Cable:
Network cable:
USB cable:
Downloader PCB:

CLC/CP/GP, iR (iR1600/2000 excluded)
CLC/CP/GP/ iR products equipped with the parallel port (For
Widows 2000/XP/98 series only)
iR (iR1600/2000 excluded)/iRC
iR1600/2000
Accessories

Parallel cable
Prepare a parallel cable that meets the IEEE 1284 standard (with the indication of "IEEE Std
1284-1994 compliant"). The connector on the PC side must be the D-sub 25-pin connector
(IEEE 1284-A connector) and that on the device side must be the Amphenol type full-pitch 36pin connector (IEEE 1284-B connector), which are the most generally used connectors.
The cable is desired to be as short as possible provided that connection is not hindered (so as
to avoid malfunctions induced by rfi).
Use of a cable that is not up to the IEEE 1284 standard may result in malfunctions due to rfi.

USB Parallel Adapter (Parts Number:FY9-4154-000)
Be sure to prepare the USB parallel adapter, the part No. FY9-4154-000 USB-Parallel Cable.
For the setup procedure, refer to "3.4 Installing the driver for the USB-Parallel Adapter ".

Network cable
Prepare a network cable of category 5, a cross cable with twisted pairs of wires.
The cable is desired to be as short as possible provided that connection is not hindered.

USB cable
Prepare a USB cable that meets the standard. Use of a cable that is not up to the standard
may result in malfunctions due to rfi.
The cable is desired to be as short as possible provided that connection is not hindered

Downloader PCB (Parts Number:FY9-2034-000)
To download firmware for accessories, signal must be supplied from external to control
operation of the CPU. The downloader PCB incorporates a circuit for the purpose. The
download PCB comes with an RS-232C cable for connecting to the PC. This is a straight cable.
Use of a cross cable instead hinders communication and results in SST error.
The RS-232C cable connector is the D-sub 9-pin connector, which is in general use for PCs. If
the connector on your PC is a 25-pin connector, use an adapter available in the market.

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3.3 SST installation
SST Setup Files
The file below is required to setup SST.
SSTv3XXE_Setup.exe *'XX' indicates a version number.

3.3.1.
o

If your PC runs W indowsNT/2000/XP, log on as an Administrator. Driver registration
requires editing of Windows registry, which is permitted only to Administrators. Therefore,
installation is impossible without administrative privileges.

3.3.2.
o

Notes on Installation

Points to Note on Upgrading SST - Uninstalling old version SST-

If an old version of SST is installed on your PC, uninstall it before installing the new version.
1) Open the Windows Start Menu, go to " Settings " to " Control Panel. "
2) Start " Add/Remove Programs. "
3) Select " ServiceSupportTool " from the list, and click on the " Add/Remove... " button.
Do not directly copy the file into Service Support Tool Folder of Program Files
when upgrading SST.
On the whole, application program does not operate by itself, but using OS functions
provided by *DLL or *OCX. If a version of *DLL or *OCX assumed in the application
program and a version installed in OS do not match, the program may not properly
operate.
Set up program includes these system files, and if necessary, upgrading *DLL or *OCX
is done at the same time with installing application.
Firmware items registered by previous versions of SST are stored in the ServTool folder on
the same drive SST is installed. Leave the ServTool folder alone, and install the new
version of SST on the same derive to carry over the previously registered firmware data.

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3.3.3.
1)
2)
3)
4)

Installation Procedure
Turn on power to the PC to start W indows.
If there are any active programs, terminate them.
Copy the setup files to a folder on the HD. (In this example, C:\SST.)
Select SSTv3XXE_Setup.exe(*'XX' indicates a version number).

Click!

5)

If you wish to install SST to a drive or directory other than the indicated, click the
" Change... "

Click to change a drive
or directory for SST

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6)

After install preparations, click "Install" button to begin the Install procedure.

Click!

Click!

F3-20

7)
8)

Complete!

Restart the PC.
Go to " Start " to " Programs " to " ServiceSupportTool " to " ServiceSupportTool " to confirm
that ServiceSupportTool starts up.

The above procedure completes installation of SST.

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3.3.4.

Installing the driver for the USB-Parallel Adapter

A driver installation is necessary when the USB-parallel adapter is connected to a PC
with Windows2000/XP/98 installed. However, it is not required at the second or later
connection.

3.3.4.1 Installing the driver for the USB-Parallel Adapter (For Windows2000/XP)
1) Connect the machine and PC with the USB-Parallel Adapter.
2) Boot up the PC.
3) Turn ON the power switch of the machine.
4) Open "Control Panel"- & gt; "System"- & gt; "Device Manager" from the local disc of the PC.
5) Expand "USB (Universal Serial Bus) controllers". Right-click on "USB Printing Support",
and choose "Hardware Update".

F5-200-01
6)

"Hardware Update Wizard" starts up. Choose "Install from a list or specific location
(Advanced)", and click "Next & gt; ".

F5-200-02
7)

Choose "Don't search, I will choose the driver to install." and click "Next & gt; ".

F5-200-03

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8)

Click "Have Disk..."

F5-200-04
9)

Click "Brows" and specify "C:\Program Files\ServiceSupportTool\inf\USBPAdp",
click "OK". In case "Service Support Tool" was installed to other than the default location,
specify the location you chose.

F5-200-05
10) Check to make sure that the indication "NetHawk USB-10 Cable" is shown in the Model
section, and click "Next & gt; ".

F5-200-06
11) Click "Finish".

F5-200-07

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12) "NetHawk USB-10 Cable" has been added to the Device Manager list.

F5-200-08
The driver installation for the USB-parallel adapter has been completed.

3.3.4.2
1)
2)
3)
4)

Installing the driver for the USB-Parallel Adapter (For Windows 98/98SE)
Connect the machine and PC with the USB-parallel adapter.
Boot up the PC.
Turn ON the power switch of the machine.
The "Plug & Play" function for W indows starts to operate. The machine is automatically
detected as a new device, and "Add New Hardware Wizard" starts up. Click "Next & gt; ".

F5-203-01
5)

Choose "Search for the best driver for your device (Recommended)." and click "Next & gt; ".

F8-300-02
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6)

Choose "Specify a location", and click "Browse..."

F5-203-03
7)

Specify "C:\Program Files\ServiceSupportTool\inf\USBPAdp" as a location to search,
and click "OK". In case "Service Support Tool" was installed to other than the default
location, specify the location you chose.

F5-203-04
8)

Click "Next & gt; ".

F5-203-05

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9)

Click "Next & gt; ".

F5-203-06
10) Click "Finish".

F5-203-07
The driver installation for the USB-Parallel Adapter (for Windows 98/98E) has been
completed.

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IV. SST Operation
4.1 Starting and Terminating SST
1) Start the PC.
2) Open the Windows Start Menu, go to " Programs " to " ServiceSupportTool " and select
" ServiceSupportTool. "

SST startup screen
appears.

The main menu shown below
appears automatically.

"EXIT" button to
terminate.

The startup verification dialog appears in the following situations:
An attempt was made to activate more than one instance of SST.
SST was forcibly terminated by the system previous time.

Activating more than one instance of SST generates operation error. If SST is
already active, click " No " and use the active instance of SST.
When restarting SST after it terminated abnormally, click " Yes " to display the
startup screen.

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4.2 How to operate SST
Using the SST consists in the following:
(1) Prepare for connection with a device, and (2) execute tasks in keeping with the model in
question.

4.2.1 Preparation for connection

Preparing for Connection to a Device
select model/interface
Installing/Uninstalling the System Software
using files used for connection to a device
Removing Back Data
removing data collected from the device
Setting Up the PC System
setting up the environment for device connection

4.3 to 4.7 After connection

Tasks and screen arrangement differ
depending on the model of device

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4.2.1. Preparation for connection
Before you can connect your PC to a device, you will first need to install the appropriate
firmware (file), select it, and make mode settings as necessary.
There are 5 functions for preparation as below.

4.2.1.1 Preparation for connection
select model/interface

4.2.1.2 System software registration
Register files used for connection to a
device

4.2.1.4 Backup data deletion
Removing data collected from the
device

4.2.1.3

System software deletion
Delete files used for connection to a
device

4.2.1.5 PC system management
Setting up the PC environment for
device connection

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4.2.1.1. Connection
1) Select a model group.

2) Select a unit and a version under the model group selected.

The term "ALL" or "ALL-HDF" (unit)
here refers to all firmware that will be
selected for batch downloading. (For
details, see 4.2.2 "Batch Download.")

When you select a unit, its latest
version will be selected by default
(i.e., unless you specifically select a
different version).

3) Select a interface.
If more than one interface are selectable,
click the button on the right end of the
interface selector to pull down the menu
and select the interface to use.
** W hen the USB-parallel adapter driver is properly installed, "USB-Adp" is
displayed in the interface box by selecting any unit which supports the Bi-Centro
interface while the USB- parallel adapter is being connected to a servicing PC.

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Network connection
When connecting a device for the first
time, enter the IP address of the device
in the IP Address box.
On iRC Series and MEAP-support iR machine, IP address is set up automatically.
After entering the address, press " REGISTER " to add the IP address to the list.
If the IP address of the device is already saved in the list, a click on the down
arrow button on the host name field pulls down the list and displays all of the saved
IP addresses. Select the target address and click it.
To delete an IP address from the list, select the address and click " REMOVE. "
If SST on that machine has ever established network connection, the IP address of
the device connected last time is used as the default IP address.
The set IP address of the device is indicated on the right upper part of the screen.

4) Click "START" button to connect.

Click!

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4.2.1.2. System Software registration
Here, you will be installing the firmware (files) needed for connection to a device.
A click on "Register System Software" will bring up the following screen.
1) By default, a search will start in the folder named \ServTool\NewROM of drive c:
automatically.
Select a drive and
folder contains the
firmware to be
registered.
Information on the
file that has been
found. If an ift/dsh
file exists within
the same folder or
if there are
multiple ift files,
installation will not
take place.
2) Select the drive and folder where the file set of the firmware to register is stored. W hen the
information file is found, its file description is displayed and the " REGISTER " button
becomes operational and also the registered firmware list of the same model group are
shown on the left side window.

When the
information file is
found

The firmware sets of
model group that
registered in the PC.

Description of the
found firmware

After registration

Click "OK" to
continue

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3) Select the drive and folder where the file set of the firmware to register is stored and click
"SEARCH" button. When the information file is found, the list is displayed.

Searching the available firmware.

The firmware sets of
model group that
registered in the PC.

Available firmware list

After registration

Click "OK" to
continue

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4.2.1.3. System software deletion
Here, you will be removing firmware (files) stored on your PC.
A click on "Delete System Software" will bring up the following screen.

Select a model group
and then select a
model/ serial no./ file
name.

List of the firmware to be
deleted.

A click on "REMOVE" will bring
up a confirmation button. To
execute, click "REMOVE
CONFIRMED"; otherwise, click
"cancel".

Click "OK" to
continue

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4.2.1.4. Backup data deletion
Here, you will be removing backup data from the PC.
A click on "Delete Backup Data" will bring up the following screen.

Select a model group
and then select a
model/ serial no./ file
name.

Description for the
selected backup data

A click on "REMOVE" will bring
up a confirmation button. To
execute, click "REMOVE
CONFIRMED"; otherwise, click
"cancel".

Click "OK" to
continue

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4.2.1.5. PC system management
Here, you will be making changes to the PC system settings used for connection to a
device.
A click on "System Management" will bring up the following screen:

A click on a
button will
bring up
appropriate
details in
display area A.

A click on a
button will
bring up
appropriate
details in
display
area B.
Area A

Area B

Area A
1) Changing a Different Drive for Firmware
You can use any drive if you prefer not using drive c, which is
the default drive. You can move (i.e., if the same folder exists at
the target, it will replace the existing folder) or merge (i.e., the
source and target files will be merged for storage).
2)

Changing a Different Drive for Source Font
The term "Real font" here refers to the PS Kanji Font(Japan only)
used in the PS Kanji system. The font set is rather large in size,
but it is used in common among different models.

3) Indicating the SST Version
Use this function to check the version of the installed SST
program.
Area B
4) Selecting a COM Port
Type in a port number, and click [OK] to make a switchover.
5) Setting the USB Adapter Timeout Value
You can set a USB timeout value, specifying whether or not to
add a timeout extension (pick a choice from the box).

6) Setting the Parallel Communication Mode
This function comes with Windows 98, offering a choice between
Standard and High speed.

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4.2.2. Batch (Collective) Download
4.2.2.1. Outline
The term "batch download" here refers to automatic and collective downloading of
firmware to an iR/iRC Series device. To take advantage of this function, you will first have to
build desired combinations of firmware modules.

*You may use collective downloading only when you are downloading firmware; in other
words, you will not be able to use it for uploading or downloading backup data.

Batch Download firmware list

The SST will automatically check the version information prepared to
indicate registered firmware combinations and install the multiple
pieces of firmware in sequence, thus freeing you from the need to
make individual selections.
The collective downloading function requires:
The presence of firmware (as do the previous versions of the SST)
Information files including a file on firmware combinations
To install, use the steps for a regular installation task.

Once an information file for collective downloading has been stored, the notation [ALL] for
the normal mode or [ALL-HDF] for the safe mode will be added to the Unit Selection
screen. To initiate collective downloading, simply select [ALL] or [ALL-HDF] and start the
function.
The interface may be "network," "Bi-Centronics," or "USB."

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4.2.2.2. Before connection
On the Connection screen (click "connect"), the following screen will appear in response to
the selection of [all] indicated under model names.

If you select a unit, the latest version
will automatically be selected unless
you specify a different version.

Description of the batch download list file

A
B

Batch download list
Displays in order of download.
A. Item begins with 'Wait': Message breaks.
B. The firmware does not existed indicates 'Not
registered.'
If you initiate collective downloading with
unregistered firmware, your attempt will be
ignored and the next processing will be started.

Batch download mode setting
Ver up: Overwrite / Same Ver: Do nothing / Ver
down: Confirm
Ver up: Overwrite / Same Ver & Ver down:
Confirm
Ver up & Same Ver & Ver down: Overwrite
(without condition)

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4.2.2.3. Batch download procedures
A click on "Start Batch Download" will initiate a batch downloading session. The series
of operations that take place after the start may include the following:
you can check or restart the device as instructed by a message
you can respond to an error (skip or stop).
In addition, you can also suspend or terminate the ongoing operation.
1)Wait / Break message
If there is a need for making a check or restarting the device, you will be shown the following
message. Check the message, and click "Resume" once you are ready.

Batch results

Batch download list
Message break

"Resume" button
to resume

2)"Pause" button
Click "Pause" button to temporarily stop the ongoing downloading. The following screen
displays and the batch downloading processes are suspended until "Resume" button is
clicked.

Click "Resume"
button to resume
pending processes

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3)"Finish" button
To stop the ongoing downloading session, click "Finish". W hen a message appears asking
you to confirm your action,
Click "OK" to stop the session or
"Cancel" to resume it.

"Resume" button
to resume

Click "OK" to
Main menu

4)Pause
While batch downloading is under way, to stop the ongoing downloading session, click
[Pause] (about 5 seconds) while the screen is displayed.

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5)Batch download results from the device
The results of downloading will be indicated each time a downloading process is over. The list of
results will indicate the following particulars: type of firmware, version before and after the
downloading, and appropriate notation of the result.
OK:
Skip:
Abort:
Error:
Alarm:
NoUnit:

downloading ended successfully.
downloading skipped.
downloading aborted by command during execution.
error condition detected during downloading.
alarm condition detected during downloading.
specified firmware unit absent.

If an error occurs, the rest of the processes can be allowed to continue or to finish.

Batch results

"Resume" button
to resume

6)Final screen
When all downloading processes are over, the following message is displayed.

Click "OK" to
Main menu

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4.3 Connect to the CLC/CP/GP series
4.3.1. Outline
CLC/CP/GP stores firmware in flash ROM DIMM, so the firmware can be upgraded either by
downloading or replacement of the DIMM.
The bidirectional Centronics interface is used for downloading.
The boot program for downloading is stored in mask ROM of the CPU.
Thanks to this, you can retry download if the first trial fails.

4.3.2. Connection
1)
2)
3)
4)
5)

Turn off power to the PC and the copier.
Connect the PC to the copier with the parallel cable.
Set the mode switch on the copier to download mode.
Start the PC and activate SST.
Turn on power to the copier. Some of the models require the power switch on the
operation panel to be turned on. Refer to the Service Manual of the model.

For W indows XP, if PC boots up before the main unit starts up, and use SST, SST may
be hung up by "Detection Wizard for New Hardware" started up during communication
between SST and the main unit, though it depends on the combination of the main unit and
PC. To prevent this, be sure to turn ON the main unit first, and then turn ON the PC. When
"Detection Wizard for New Hardware" appears after Windows starts up, press "Cancel" to
close the wizard.
6) On the SST main menu, select the model and unit to connect. The " START " button
becomes operational. Click " START " to display the Setup Confirmation screen.
7) Confirm the cable connections and mode switch setting, then click " OK. "

F5-200-01

8) SST starts communication with the copier to acquire necessary data. Status of progress
of communication is indicated on the progress bar.

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9) When communication completes, firmware data received from the copier appears. Click
" OK " to display the Selecting a W ork Item screen.

F5-200-02
If the connected model does not match the selected model, the screen shown below
appears.
Click " Continue the W ork with Selected Model/Unit " to enter to forcible write mode and
enable firmware download.
In forcible write mode, backup data can neither be uploaded nor downloaded.

F5-200-03
If a single interface connector is connected to more than one unit inside the copier, like
CLC1100 Series, restart the copier each time when changing the unit to connect.
Attempt to connect skipping restart results in communication error.

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4.3.3. Downloading Firmware
1) Select a target unit and connect to it.
2) Click " Firmware Downloading " on the Selecting a Work Item screen.

F5-300-01
Even in forcible write mode, firmware can be downloaded.
3) On the list, select a firmware item to download, and click on the item to activate the
" Start " button.
Click the " Start " button to start downloading.

F5-300-02

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4) After download is started, SST at first communicates with the device to obtain necessary
information, then erases flash ROM data.
This screen indicates time remaining till time-up. Usually, the data is cleared before the
indication shows "0".

F5-300-03
5) When flash ROM data is completely erased, SST transfers firmware and writes it to flash
ROM. Status of progress of the process is indicated on the progress bar.
6) When download completes, the results are displayed. Click " OK " to display the W ork
Selection screen.

F5-300-04

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4.3.4. Uploading Backup Data
1) Display the Selecting a Work Item screen and click on " Backup Data Uploading. "

F5-400-01
In forcible write mode, the " Backup Data Uploading " button is disabled.
2) In the Available Data Type list, select a backup data item to upload and click it to activate
the " Start " button.
Click " Start " to start backup data uploading.

F5-400-02
3) Status of progress of data transfer is indicated on the progress bar.

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4) When upload completes, the screen shown below appears. Select the drive to save data
and enter the file name in the File Name field to activate the " Start Saving " button. Click
" Start Saving " to save the data. To discard uploaded data, click " Discard Data. "

F5-400-03
5) After data saving completes, click " OK " to return to the Selecting a Work Item screen.

F5-400-04

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4.3.5. Downloading Backup Data
1) Display the Selecting a Work Item screen and click " Backup Data Downloading. "

F5-500-01
In forcible write mode, the " Backup Data Downloading " button is disabled.
2) Click on the down arrow button on the right on the lower field to display the pull-down list
of the stored backup data. Select from the list the backup data item to download, and
click it. The information of the selected backup data item is displayed and the " Start "
button becomes operational.
Click " Start " to start backup data downloading.

F5-500-02
3) Status of progress of data transfer is indicated on the progress bar.
4) After downloading completes, click " OK " to return to the Selecting a Work Item screen.

F5-500-03

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4.3.6. Aborting
If the process is aborted while the PC is communicating with the copier, the copier must be
restarted to resume operation. If the OS is Windows 95 or 98/98SE, the PC must also be
restarted to resume. Do not abort operation unless it is necessary. If the OS is W indows NT,
Windows 2000, or XP return to the Main Menu screen before terminating operation.
1) To abort operation, click " Cancel. "
2) The verification dialog appears. Click " Abort Downloading " to abort.

F5-600-01
3) The final verification dialog appears. Click " Abort Downloading " to abort.

F5-600-02

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4.4 Connect to the Accessories
4.8.1. Outline
Some of the accessories store firmware in the flash ROM incorporated in the CPU. In this
case, the firmware can be downloaded from a PC. For accessories, SST can only download
firmware but can neither upload nor download backup data.
To connect an accessory to the PC, use the special connection cable for the purpose (tool
number: FY9-2034-000). For interfacing with the PC, use the 9-pin RS-232C port.
As in the case for copiers, the boot program for downloading data for accessories is also
stored in mask ROM of the CPU. Therefore, you can retry downloading even if the first trial
fails.

4.8.2. Downloading Firmware
1)
2)
3)
4)
5)
6)
7)
8)

Turn off power to the PC and the accessory.
Connect the PC to the accessory with the special cable.
Start up the PC and start SST.
Turn on power to the accessory and confirm that the power LED for the connection cable
lights.
On the Main Menu screen, select the accessory unit to connect.
Click " START. "
Clicking " START " on the Unit Selection screen displays the Confirm Download Ready.
Press the Start/Stop button for the connection cable. Verify that the load LED lights,
then click " OK. "

F6-200-01
9)

Select from the list the version to download, to activate the " Start " button.
Click " Start " to start downloading.

F6-200-03

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10) After download starts, the status of progress of data transfer is indicated on the progress
bar.
11) When download completes, the result is displayed.
Click " OK " to display the Download End screen.

F6-200-04
12) Click " OK " to return to the Main Menu.

F6-200-05

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Terminating operation before starting download
The screen shown below appears if " Abort " on the ROM Version Selection screen is
clicked. If this screen appears, the data in flash ROM is left intact.
Click " OK " to return to the Unit Selection screen.

F6-200-06
Terminating operation after starting download
1) To terminate once started download, click " Cancel. " The abortion verification dialog
appears. Click " Abort Downloading " to stop download.

F6-200-07
2) The screen shown below appears if write has been terminated before completion.
If this screen appears, the data of flash ROM is erased. Start download again and
complete it normally, or otherwise, the accessory will be unusable. To restart
download, press the Start/Stop button for the connection cable. (Confirm that the
load LED goes off.)
Click " OK " to return to the Unit Selection screen.

F6-200-08
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4.5 Connect to the iR Products (iR1600/2000 Excluded)
4.5.1. Outline
For iR products, SST can provide the following services:
Firmware downloading
Backup data uploading
Backup data downloading
Backup system recovering
HD formatting (initialization)
Units of iR products that can be worked on with SST are listed below. Note that unit
configuration varies by the model.
Boot
G3FAX
G4FAX
HDFormat
Language
MEAPCONT
RUI
System
RCON
DCON
To connect SST, the copier must be set to download mode. There are two modes of
download for iR products:
Normal mode (download in service mode)
Safe mode (download by boot ROM)
Differences of functions available in the two modes of download are described below.
Mode of download
Normal mode
Safe mode
Formattable HD area Image data area and work
Entire HD including system area
area
Uploadable backup All
SRAMIMG only
data
(MEAPBACK)
Available interface
iR
Bidirectional
Bidirectional Centronics (Network)
Centronics/network
iRC Network
Network
The download control program for normal mode is incorporated in the system software.
Since the copier must be in service mode to call the program, you cannot start download in
normal mode if the copier cannot be started. By contrast, the download control program for
safe mode is saved in the boot ROM and you can start download in safe mode when the
system software is not able to start or after replacing the HD with the service part.
MEAP machine enables to temporarily save MEAP application software in safe mode during
the HD Format.
For iRC Series and MEAP-support iR machine, networks are available even while they are in
safe mode.
Uploading of SRAMIMG is available in safe mode only.
With iR3250, of which boot ROM does not implement the download control program,
download is possible only in normal mode.
With the iR products, the following interfaces are usable:
Bidirectional Centronics (IEEE1284 ECP mode)
Network (TCP/IP)
* iRC Series is possible for Network only.

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To establish network connection, special setting is necessary on both the copier and the PC.
However, network connection enables faster data transfer than does bidirectional Centronics
connection, thereby saving download time.
With bidirectional Centronics connection, an option of standard-speed or high-speed mode is
provided on Windows 98, and 98SE. Note that operations in high-speed mode depend on
hardware(chip set) of the PC and system configuration of the PC, and are not always normal
on some PCs. If there is any problem, select standard -speed mode. On Windows
NT/2000/XP, only standard -speed mode is available.
For bidirectional Centronics connection, use an IEEE1284 compliant cable with the indication
of it. Select short cable as far as there is no obstacle to work. Use of a non-compliant cable
or long cable may result in error due to rfi, etc. during the use of SST.
For network connection, use a cross cable consisting of twisted pairs of wires of category 5,
and connect PC to the device directly.

iRC Series and MEAP-support iR machine includes Network Port as standard equipment.
Since servicing fixed IP address is set up by turning ON the main power while pressing the
numeric keypad "1" and "7" at the same time, there is no need to change the IP address of the
main unit at download mode (normal mode) from service mode.
In addition, the servicing fixed IP address is automatically set up even if these machines start
up in safe mode. The servicing fixed IP address is as follows in all cases:
172.16.1.100
Be sure to set up IP address of a servicing PC as shown below:
IP address: 172.16.1.160
Subnet Mask: 255.255.255.0
With iRC Series, it is possible to download the firmware of its main unit (reader and printer
units) from service PC via Ethernet (Network).
Basically, for adding the PDL functions, only add BootROM, and UFR board. You do not need
to download firmware for PDL.

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4.5.2. Connection
1)
2)

3)
4)

Determine the mode of download on the iR product, and the interface to use.
Connect the PC to the iR product using the interface cable fit for the selected interface.
For bidirectional Centronics connection, be sure to turn off power to both the copier and
the PC before connecting the cable. Connecting the cable while either the copier or the
PC is turned on may result in failure.
Start up the PC and start SST.
Set the iR product to download mode.
Normal mode (download mode in service mode):
Service mode & gt; COPIER & gt; FUNCTION & gt; SYSTEM & gt; DOWNLOAD & gt; OK
iRC Series and MEAP-support iR machine: Normal mode (Download mode for
Service mode)
Turn ON the main power while pressing the numeric keypad "1" and "7" at the same
time. ("FIXIP" is displayed on the upper right of the LCD)
Service mode & gt; COPIER & gt; FUNCTION & gt; SYSTEM & gt; DOWNLOAD & gt; OK
Safe mode (boot ROM download mode)
While holding down digits keys 2 and 8, turn on the main power switch.

*Safe mode is used for the following cases.
When replacing HDD
When system does not properly operate (E602-0001, 0002)
5)
6)
7)
8)

Select an iR product unit to connect on the SST main menu.
Select the interface fit for the connection.
Click " START " .
Checking the Start screen displays.
For bidirectional Centronics connection
Check cable connection, verify that the copier is in download mode, and confirm that the
interface is in proper communication mode, then click " OK. "

F7-200-01
For network connection
Check cable connection and verify that the copier is in download mode, then click " OK. "

F7-200-02

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The following procedure is common to bidirectional Centronics connection and network
connection.
9) On the Checking the Start screen, click " OK " . SST communicates with the copier to
acquire necessary data. Status of progress of communication is indicated on the
progress bar.
10) When the communication completes, Connecting to the Machine screen appears. In the
List of System Software for Target of Connection, the data of system software obtained
from the copier is displayed.
Click " OK " to display the Selecting a Job screen.

F7-200-03
The screen shown below appears if the selected model does not belong to the same
model type as the connected model. Click " To Unit Selection Screen " to return to the
screen, and select the model and unit properly there.

F7-200-04
The message shown below appears if the selected model belongs to the same model group
as the connected model, but the selected and connected models do not match. Click " To
Unit Selection Screen " to return to the screen and select the model and unit properly there.

F7-200-05
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4.5.3. Downloading Firmware

4.5.3.1. SYSTEM
1) On the W ork Selection screen, click " System Software Download. "
The List of System Software for Target of Connection holds data of system software
saved on the HD. If two or more system software items are saved, they can be
displayed by pulling down the whole list with a click on the down arrow on the right on
the field. Each system software item is in any of the three states below, which is
indicated on the status column in the list.
A: Currently active (selected at startup)
B: Previously active before the current active system was downloaded
H: Saved on the HD but not selected at startup
Depending on the history of work, there may be no system software in state of B
or H.
After the system area or the entire area of the HD is formatted, the List of System
Software for Target of Connection becomes blank.

2)

F7-301-01
On the Selecting a Version screen, select a system software item to download by a click
to activate the " Start " button. Data of the selected version appears. Check the data and
click " Start. "

F7-301-02

F7-301-03

For some models, data of the selected firmware is displayed. Check the data and click
" Start " to start download.

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Canon
Selecting the same version of the active system or below followed by a click on " Start "
displays the verification message shown below. To start download, click " Start "

F7-301-04
3)
4)

After download starts, the status of progress is indicated on the progress bar.
The screen shown below appears while received data is being written to the HD after
download completes. Never turn off power while this screen is displayed, because it
causes HD write error.

F7-301-05
5)

When the download completes, the result is displayed.
Click " OK " to return to the Selecting a Job screen.

F7-301-06
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4.5.3.2. Language/RUI/MEAPCONT
Screens for Language, RUI and MEAPCONT are almost the same. In this section, operations
with RUI are explained. For operations with others, read " RUI " for other unit names.
1)
2)
3)

Select RUI for the unit and make connection.
On the W ork Selection screen, click " RUI Download. "
The List of System Software for Target of Connection contains the system software
items saved on the HD.
The RUI List for the Target Connection holds data of RUIs saved on the HD.

F7-302-01
4)

From the list, select a RUI to download, and click it to activate the " Start " button. Click
" Start " to start download.

F7-302-02
RUI depends on system software version. If the selected RUI requires later version than
the currently active system, the verification message shown below appears. To start
download, click " Start. "

F7-302-03
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5)
6)

After download starts, status of progress is indicated on the progress bar.
The screen shown below appears while received data is being written to the HD after
download completes. Never turn off power while this screen is displayed, because it
causes HD write error.

F7-302-04
7)

When download completes, the result is displayed.
Click " OK " to return to the Selecting a Job screen.

F7-302-05

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4.5.3.3. Boot
1) Select Boot for the unit and make connection.
2) On the Selecting a Job screen, click " BootROM Download. "
The BootROM of the Target of Connection field displays the data of firmware items
saved in the boot ROM (flash ROM DIMM).

F7-303-01
3)

From the list, select a version to download, and click it to activate the " Start " button.
Click " Start " to start download.

F7-303-02
4)

After download starts, status of progress is indicated on the progress bar.

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5)

The screen shown below appears while received data is being written to the Flash ROM
after download completes. Never turn off power while this screen is displayed, because
it makes the copier to fail in startup.
If the power switch is turned off in the duration and the copier becomes unable to start,
the boot ROM must be replaced with the one that stores firmware.

F7-303-03
6)

When download completes, the result is displayed.
Click " OK " to return to the Selecting a Job screen.

F7-303-04

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4.5.3.4. G3FAX / G4FAX
1) Select G3FAX for the unit and make connection.
2) On the Selecting a Job screen, click " G3FAX Download. "
The G3FAX List for the Target of Connection displays the data of firmware items saved
in the flash ROM DIMM on the G3FAX board.

F7-304-01
3)

From the list, select a version to download, and click it to activate the " Start " button.
Click " Start " to start download.

F7-304-02
4)

After download starts, status of progress is indicated on the progress bar.

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5)

The screen shown below appears while received data is being written to the Flash ROM
after download completes. Never turn off power while this screen is displayed, because
it disables the G3FAX board.
If the power switch is turned off in the duration and the G3FAX board is disabled, the
flash ROM DIMM must be replaced with the one that stores firmware.

F7-304-03
6)

When download completes, the result is displayed.
Click " OK " to return to the Selecting a Job screen.

F7-304-04
The G3FAX board cannot download firmware twice in a row. After making a download,
to make another download, turn off the power switch on the copier once and turn it on
again, then enter download mode for the second download.

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4.5.3.5. DCON/RCON (iRC Series Only)
Downloading DCON/RCON is possible in normal mode only.
Procedures for downloading DCON and RCON are similar, so the example of DCON is
taken here.
1) Select DCON for the unit and make connection.
2) On the Selecting a Job screen, click " DCON Download. "

F7-305-01
3)

From the list, select a version to download, and click it to activate the " Start " button.
Click " Start " to start download.

F7-305-02
4)

After download starts, status of progress is indicated on the progress bar.

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5)

The screen shown below appears while received data is being written to the Flash
ROM after download completes. If turning OFF the power at this time, an error code
may be displayed by writing failure to DCON/RCON. Therefore be sure not to turn
OFF the power.
If an error code appears, go back in download mode again, and download the
supporting firmware.

F7-305-03
6)

When download completes, the result is displayed.
Click " OK " to return to the Selecting a Job screen.

F7-305-04
It is unable to download DCON and RCON in a raw. If performing the second
download after the first download is completed, turn OFF/ON the main power to go
into download mode, and perform the second one.

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4.5.4. Uploading Backup Data
1)
2)

Select System for the unit and make connection.
On the Selecting a Job screen, click " Upload the Backup Data. "

F7-400-01
3)

From the List of System Software for Target Connection, select the backup data to
upload, and click it to activate the " Start Storing " button.
In safe mode, only SRAMIMG can be uploaded.
Click " Start Storing " to start uploading the backup data.

F7-400-02
Status of progress of data transfer is indicated on the progress bar.

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4)

The screen shown below appears when upload completes. To change the drive to save
data, use the selector to choose. Enter a file name in the " File name " field to activate the
" Save " button.
To save the uploaded data, click "Save".
To discard the uploaded data, click " Discard. "

F7-400-03
5)

After data save completes, click " OK " to return to the Selecting a Job screen.

F7-400-04

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4.5.5. Downloading Backup Data
1)
2)

Select System for the Unit and make connection.
On the Selecting a Job screen, click " Download the Backup Data. "

F7-500-01
3)

Names of saved backup data files appear. Select a data file to download, and click it.
Information of the selected data appears. Check the information, then click " Start
Writing. "

F7-500-02
4)
5)

Status of progress of data transfer is indicated on the progress bar.
After download completes, click " OK " to return to the Selecting a Job screen.

F7-500-03

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4.5.6. Recovering Backup System

4.5.6.1. Outline
If the downloaded system is in the same language and destined for the same
country/region as the currently active system, this active system is stored on the HD as a
backup system after the downloaded system becomes active. Only a single generation of
backup files are stored. If error occurs with the newly downloaded system, you can restore
the backup system to active state for check, without downloading something else.
4.5.6.2. Operations
1) Select System for the Unit and make connection.
2) On the Selecting a Job screen, click " Recover the Backup system. "

3)

4)

F7-602-01
A verification message appears.
To recover the backup system, click " Start. "

F7-602-02
After the backup system is recovered, click " OK " to return to the Selecting a Job screen.

F7-602-03
The recovered backup system becomes active after the copier is restarted next time.
After the backup system is recovered, the system that was active before the recovery
stands by as the backup system.
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4.5.7. Formatting HD

4.5.7.1. Outline
The hard disk of an iR product is partitioned to more than one area. Using SST, either the
entire HD or a selected area can be formatted (initialized).
Different partitions can be formatted in different modes of download.
In normal mode, the data area and work area can be formatted. In safe mode, the system
area can be formatted. The download control program for normal mode is incorporated in
the system software, which is saved in the system area. Formatting an area erases all the
files in that area. Therefore, formatting the system area or the entire HD including the
system area is possible only in safe mode, but not in normal mode.
Note that the HDs supplied as service parts are not initialized, so after installing one on a
copier, you must format the entire disk before downloading any firmware.
4.5.7.2. Procedure
1) Enter the copier to the mode of download fit for the area to format.
2) Select HDFormat for the Unit and make connection.
3) When connection is made, a list of partitions that can be worked in the selected mode of
download appears. Click " OK " to go to the Selecting a Job screen.

F7-702-01
4)

Click " Format. "

F7-702-02

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5)

From the partition name list, select a partition to format, and click it. The names of
partitions displayed in the list vary by the mode of download. The system area
( " /BOODEV " ) appears only in safe mode.
After an area is selected, the " Start " button for that area becomes operational.
To start formatting, click the " Start " button.

F7-702-03
6)

Formatting an area erases all the data and files on that area. For prompting caution
against inadvertent loss of disk contents, the final confirmation message shown below
appears. To start formatting, click " Start. "

F7-702-04
7)

A message appears to notify of completion of formatting. Click " OK " to return to the
Work Selection screen.

F7-702-05

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4.5.8. Termination
1)

On the Selecting a Job screen, click " To Unit Selection Screen. " .

F7-800-01
2)

The Checking the End screen appears. Click " OK " to return to the Unit Selection Screen.

F7-800-02

After performing format for all partitions or BOOTDEV, be sure to continuously
download System, Language, and RUI. If you do not download System, E602-0002
appears when turning ON the main power.
With iRC Series, actual format processing for FSTDEV and PDLDEV is performed
when you turn ON the main power next time.
The time required is as follows, though it varies depending on the HDD state.
All Partitions: Approx. 7min PDLDEV: Approx. 5min FSTDEV: Approx. 2min
The progress bar displayed when the power is ON proceeds slowly during format
processing. If turning OFF the power at this time, you cannot access to HDD, and
E602 may appear.
Therefore, be sure not to turn OFF the main unit while the progress bar is displayed.

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4.6 Connect to the iR1600/2000 Series
4.6.1. Outline
Since the iR1600/2000 Series copiers store firmware on their flash ROM (DIMM), the
firmware can be upgraded by downloads.
This series copiers use the USB for the download interface. Because of this, the PC OSes
for firmware download for the machines are limited to W indows 98, 98SE, 2000, and XP.
Note that Windows 95 and NT are inapplicable because these OSes do not support the USB.
Of iR16000/2000, the USB connector for download is the USB port located on the image
processor board. The USB port on the accessory printer board cannot be used for firmware
download.
On a USB interface, Copiers of this series are recognized as devices of a group called the
USB printer class. In order to communicate with a device of the USB printer class, a PC
uses a special driver called the USB printer class driver. This special driver is incorporated in
Windows 2000 and XP, but not in W indows 98/98SE. Therefore, when connecting SST on a
Windows 98/98SE machine to a copier of this series for the first time, this special driver must
be installed to the PC. Installation of the driver is not necessary for the second and the
following connections.

4.6.2. Deleting Old Version USB Printer Class Driver
This is required only if you have downloaded iR1600/2000 with Windows98/98SE.
For procedure, perform MSUSBUN98.exe, which is the setup file set of SST, and re-boot PC.

4.6.3. Installing USB Printer Class Driver (for Windows 98/98SE Only)
Procedure described in this section is required only when a copier of this series is connected
to a W indows 98/98SE PC for the first time. Once you started the procedure, you must
complete it. Aborting this procedure in the middle makes it impossible to install the USB
printer class driver in the future.
1)
2)
3)
4)

Connect the PC to the copier with a USB cable.
Start the PC.
Turn on the power switch on the copier.
The Plug & Play function of W indows automatically detects the copier as a new device,
and the Add New Hardware W izard starts.
Click " Next. "

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5)

Select " Search for the best driver for your device. (Recommended). " Click " Next. "

6)

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Select " Specify a location: " and click the " Browse... " button.

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7)

Specify " C:\Program Files\ServiceSupportTool\inf\usbprint " and click " OK. " If you have
installed SST to a place other than the default directory, specify the path to the directory
to search accordingly.

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8)

Click " Next. "

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9)

The message shown below may appear on some PCs. If it appears, click " OK " and
proceed to Step 10).
On other PCs, the message will not appear. In this case, proceed to Step 13).

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10) Click the " Browse... " button.

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11) Specify " C:\Program Files\ServiceSupportTool\inf\usbprint " and click " OK. " If you have
installed SST to a place other than the default directory, specify the path to the directory
to search accordingly.

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12) Click " OK. "

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13) Click " Next. "

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14) Click " Finish. "

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15) When installation of the driver completes, a dialog appears and asks whether to restart
the PC immediately. Click " Yes " to restart the PC.

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16) Turn of power switch on the copier.
The above procedure completes installation of the USB printer class driver.

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4.6.4. Connection
1)
2)
3)
4)
5)

6)
7)
8)

Connect the copier to the PC with the USB cable.
Start the PC.
Start SST.
Turn on the power switch on the copier.
The Plug & Play function of W indows automatically detects the copier as a new device,
and the Add New Hardware W izard starts.
Provided that the USB printer class driver is already installed, the device name of the
copier is indicated as " CanonCFYSA. "
Click "Cancel" to close the Add New Hardware Wizard.

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Enter the copier to download mode.
For the procedure to enter the download mode, refer to the Service Manual for the copier.
On the SST main menu, select the unit to work on, and click the " START " button.
Click " OK. "

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SST communicates with the copier to acquire necessary data. Status of progress of
communication is indicated on the progress bar.
10) When communication completes, the Connecting to the Machine screen appears. The
List of System Software for the Target of Connection displays the data of system
software obtained from the copier.
Click " OK " to display the Selecting a Job screen.
9)

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4.6.5. Downloading Firmware

4.6.5.1. SYSTEM
1) On the W ork Selection screen, click " System Software Download. "

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2)

From the list, select a version to download, and click it to activate the " Start " button.
Click " Start " to start download.

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3)

After download starts, status of progress is indicated on the progress bar.

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4)

The screen shown below appears while received data is being written to flash ROM after
download completes. Never turn off power while this screen is displayed, because it
makes the copier unable to start up.
If the power switch is turned off in the duration and the copier becomes unable to start,
the flash ROM DIMM must be replaced with the one that stores firmware.

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5)

When write completes, the results is shown.
Click " OK " to return to the Unit Selection screen.

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After downloading firmware and writing it to flash ROM, the copier automatically restarts.
The PC recognizes restart of the copier as disconnection of the copier from the USB
followed by re-connection, and activates the Add New Hardware Wizard. Click " Cancel "
to close the wizard.
After restarting, the copier is in normal mode. To make more downloads, enter
download mode again.

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4.7 Connect to the iR2270 series
4.7.1. Outline
In the case of an iR2270 Series device, you will be able to perform the following:
Downloading of firmware
Uploading of backup data
Downloading of backup data
Recovering of backup system
Formatting of the HDD (initialization)

4.7.2. Connection
Select the iR2270 series model group and click "START".

When you connect to a device, the SST will
collect the version information of the device
and indicate it on the right side of the screen.
In the middle of the screen is a row of buttons,
each indicating a function that may be
executed. On the left of the screen, on the
other hand, is a list of firmware that may be
downloaded to the connected device.
List of firmware that may
be downloaded

Device firmware version

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4.7.3. Downloading Firmware
When you click a unit, the latest of all versions that are installed for the selected
unit will appear. A version identified with the number 9 in its first decimal place (e.,.
xx.9x) will not be selected.

In response to the
selection of a specific
version, the SST will
provide its information.

Click!

An attempt to download firmware
of the same version or of an
earlier version will cause a
confirmation message to appear.

As a rule, all firmware is free from restrictions for
downloading (it may be downloaded in safe or
normal mode).
Nevertheless, DC controller or reader controller version information cannot obtained in safe
mode; as such, if you attempt to download DC controller or reader controller software of the
same or previous version, write operation will start without a warning. In the case of G3FAX 2line port firmware, downloading is possible only in normal mode.
When the SST is in use, only firmware transfer will be executed.
The transfer firmware is written to the device's HDD or flash ROM when the device is
turned off and then back on after downloading. When the write operation ends normally, a
message will appear on the touch panel asking you to turn off and then on the device. The
device will start up using the new version when it is turned off and then back on in
response to the message.

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4.7.4. Uploading Backup Data
A click on "Upload Data" will bring up a list of data that may be uploaded from the
device on the right side of the screen.

Data that may be uploaded

Selected data's
description is shown.

Click!

At the end of uploading,
the screen will switch to
the Data Save confirmation
screen. (Save the file by
giving it a name. You can
also add a memo when
doing so.)

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4.7.5. Downloading Backup Data
A click on "Download Data" will bring up a list of data that may be downloaded to
the device on the left side of the screen.

Data that may be downloaded

Selected data's
description is shown.

Click!

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4.7.6. Recovering Backup System
A click on "Restore Backup System" will bring up a list of system software that may
be recovered.

System software that may be
recovered

Selection is offered only when
there is a backup of system
software. In safe mode, the active
system cannot be identified so
that the box for currently active
system software is left blank.
A click on the radio
button will enable a
start button.

Click!

The device will start up using the
recovered version of system software
when you turn it off and then back on.

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4.7.7. Formatting HD
A click on "Format HDD" will bring up a list of partitions on the right side of the
screen.

The list of partitions

The list of partitions will indicate
all partitions. Nevertheless, those
that may be formatted vary
depending on the download
mode selected on the device.

Select a partition for
a brief explanation.

Click!
To execute ALL, you must have installed HDFormt.ift (model name:
iRXXXX). For other partitions, you need not have HDForamt.ift.
ALL and BOOTDEV require safe mode for formatting. Other partitions,
on the other hand, must be formatted in normal mode.

Click!

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4.8 Connect to the Accessories (Type New)
4.8.1. Outline
Some of the accessories store firmware in the flash ROM incorporated in the CPU. In this
case, the firmware can be downloaded from a PC. For accessories, SST can only download
firmware but can neither upload nor download backup data.
To connect an accessory to the PC, use the special connection cable for the purpose (tool
number: FY9-2034-000). For interfacing with the PC, use the 9-pin RS-232C port.
As in the case for copiers, the boot program for downloading data for accessories is also
stored in mask ROM of the CPU. Therefore, you can retry downloading even if the first trial
fails.

4.8.2. Downloading Firmware
1)
2)
3)
4)
5)
6)
7)
8)
9)

Turn off power to the PC and the accessory.
Connect the PC to the accessory with the special cable.
Start up the PC and start SST.
Turn on power to the accessory and confirm that the power LED for the connection cable
lights.
Press the Start/Stop button for the connection cable. Verify that the load LED lights.
On the Main Menu screen, select the accessory unit to connect.
Click " START. "
Select from the list the version to download, to activate the " Start " button.
Click " Start " to start downloading.

10) After download starts, the status of progress of data transfer is indicated on the progress
bar.

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11) When download completes, the result is displayed. Click " OK " to display the initial screen.

12) Click " Return to Main Menu " to return to the Main Menu.

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